Protecting the privacy of your data is an important issue to Serenity Hotels & Resort. We want to provide you with outstanding service and we need your loyalty and trust regarding personal information.
Please read this policy carefully before submitting personal information about you. Also, please note that this policy does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as car rental companies and other service providers, airlines, companies that organize/offer packaged travel arrangements, or marketing partners.
What information do we collect about you?
If you book a stay with us directly online through the corporate Serenity Hotels & Resorts website or another third-party online tour operator, or if there is any other guest interaction between you and the Serenity Hotels & Resorts, we may collect personal information. Your personal information may include your name and contact information, date of birth, business name, title and address, credit card details, date of and details on arrival and departure, room and vacation preferences, and travel history. In addition we may collect other personal information through your interactions with the Serenity Hotels & Resorts for planning meetings and events, we may record meeting and event specifications, dates, number of guests, guest room details and for corporate business, information on your organization such as the name, number of sponsored events per year, etc.
What do we use your data for?
Your personal information is used to provide the services you request from the Serenity Hotels & Resorts, which include reservations of any kind. In addition, we use the information to improve the services of the Serenity Hotels & Resorts and to provide you with the level of hospitality you would expect from us.
We may also use this information to send you newsletters, promotions and featured specials, and to conduct online surveys, prize draws, and other contests via email, telephone, fax, SMS service or postal mail.
How do we handle non-personal information?
During your visit to our website we may collect non-personal information, for example a record of the site's pages you visited, which will only be used for analytical and statistical purposes.
Links to third party websites
How do we protect your information?
The Serenity Hotels & Resorts take utmost care to protect your submitted personal information against unauthorized access or destruction. We also endeavor to keep your personal data up to date and accurate.
For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. In particular, we appreciate receiving credit card details via fax. If you do send credit card numbers via email, you do so at your own risk.
Information used for marketing purposes
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you about our services or invite you to events by email, telephone or postal mail.
If you prefer not to receive marketing materials from us, you may change your preferences at any time by sending us an email to firstname.lastname@example.org or writing us at Serenity Hotels & Resorts, 36 Km Safaga Road, Makadi bay, Hurghada, Red Sea, Egypt. We will update your preferences as soon as reasonably practical.
If you have any questions about this policy or how the Serenity Hotels & Resorts processes your personal information, please contact us via email: email@example.com You can also write us at: Serenity Hotels & Resorts, Pox Office 48511 with address | 36 Km Safaga Road, Makadi bay, Hurghada, Red Sea, Egypt.